Posts Tagged ‘Presentation Skills’

Gaining Confidence in Front of a Room

Tuesday, June 29th, 2010 by Connie Dieken

You might be surprised at how many executives say they lack confidence in front of audiences and want to gain the skill.

Here’s a nerve-wracking experience that I keep in mind as I coach high-powered leaders who want to improve their presentation skills. It starts in my rear view mirror, back when I was sixteen years old. My high school business teacher entered me in the Future Business Leaders of America speech contest. First of all, you should know that I had never given a speech before.  Secondly, I was raised in a humble family in a tiny Indiana farm town, so I had no clue what topic to choose for a business speech.  I certainly didn’t have any compelling business nuggets that would rock Wall Street to its core.

As the deadline to select my topic approached, and with no sudden emergence of business acuity, I chose a simple, safe speech title: “Confidence is the Key.” Yes, I know – my topic choice was part lame, part prophetic.

When the day of the speech arrived, I stood before the audience in my self-styled seersucker suit with a homemade poster as my visual. The poster was canary yellow, featuring a giant black key that I’d cut out of construction paper and carefully glued next to my emphatic magic marker title. You get the level of sophistication. Unlike a James Bond Martini, I was shaken and stirred as I dug deep and delivered my heart-felt message. I’ll get to the outcome of the contest in a moment – it’s pertinent, I promise.

Luckily, my grasp of presentation skills has evolved a bit since high school, so here are a few secrets to help you become a remarkably confident communicator, despite your nerves:

  • Forget the underwear. The solution to overcoming nerves is not to picture the audience in their underwear – that’s a tired old tale.  Instead, the smart solution is to shift your focus to serving the audience. Make this your new presentation mantra: the purpose of my presentation is the people. The people. It’s not about creating killer slides. Not about seeing how much information you can cram in. Not about whether your mouth is dry or you’re sweating through your jacket.  Your mission is to create a positive experience that will influence people to act. Shift your focus to serving the audience and an amazing transformation will happen.
  • Confidence is situational. If you think self-confidence and self-esteem are interchangeable words, hit the reset button. Confidence is the expectation of a positive outcome in a specific situation.  It’s very different from self-esteem and your underlying sense of worth.  The key to a confident presentation is to prepare for the specific situation.  Smart preparation will help you wrestle your nerves to the ground.  Expect a positive outcome in this one specific situation, prepare for it with a sound strategy, and you’ll achieve it. Every time.
  • Lacking confidence is selfish. You read that right. It sounds harsh, so let me explain. If you lack confidence in a presentation it means that you’re focusing your attention squarely on yourself.  Everyone gets butterflies before presenting.  I know I still do. But butterflies are actually a good sign because it means that you’re taking the presentation seriously.  You have a choice: you can let the butterflies undermine the situation by focusing on your own feelings — or you can use them as an edge to redirect your focus and take your audience to a higher level.
  • Forget perfection – think excellence. Please understand that this is a huge statement coming from a recovering perfectionist. When you stop worrying about being flawless, people will start relating to you. Aim for excellence instead of absolute perfection. Truth be told, people see right through the illusion of perfection anyway and value genuine, relatable human beings, warts and all. Spewing endless, perfect factoids with a flawless style leaves people cold and that’s a confidence killer.
  • Don’t slip into “presentation mode.” Do you morph into a faux-heavyweight version of yourself when you present?  Stay centered. You’re good enough.  If there’s a glitch, stay light and handle it graciously or humorously. Turn mistakes into advantages. You’ll light a fire by aiming for people’s hearts, not their heads. Take the pressure off of yourself  and see how much better people respond to you. Isn’t that the point of business communication – getting a positive response?

Since you’ve stuck around this long, I’ll share how my high school business speech contest ended. The sixteen year old mini-me surprised myself by winning the state and regional contests with my “Confidence is the Key” presentation. I then packed up my poster board and boarded my first-ever airplane to the national finals where I became the top loser in America.  In other words, I was first runner-up nationwide.  The judges chose an experienced eighteen year with big city business ideas as the top Future Business Leaders of America speech winner.

Rightfully so. The winning speech was content-rich and well-delivered. I learned that content and delivery are equally important to your success and I’m passionate about  sharing the secrets to reaching this presentation nirvana with executives today.

Clearly, confidence is a key to business success. But I don’t recommend a goofy poster board.

What Every Communicator Can Learn From … Michael Jackson

Monday, February 1st, 2010 by admin

Did you read the headlines? “Jackson Kids Steal the Show!” the news articles proclaimed, calling the appearance of Michael Jackson’s two eldest children the most memorable moment of the 52nd annual Grammy Awards Show.

What does this have to do with communication skills, you ask? Everything. In a room filled with big egos, these two young people nailed the three things that you must do as a 21st century communicator: they got attention, got to the point, and got results – and so can you. These skills are crucial whether you’re presenting your ideas to big egos, big wallets, or big knuckleheads.

This post is not about Michael Jackson’s kids on stage.  Believe it or not, it’s about what you can learn from Michael’s approach to presentation skills that can transform and elevate your presentations forever. Turns out, Michael Jackson was not just a performer, he was the ultimate presenter. He was every bit as good or even better than the much-heralded Steve Jobs at presenting ideas that people respond to.

I was struck by what businesspeople can learn by watching the newly released video chronicling Michael’s stage preparations for his planned final shows in London, “This is It.” Here are 3 quick lessons:

1. The best presentations are built around your relationship with the audience

At the end of the film, you’ll see Michael and the crew gather in a large circle on stage. Director Kenny Ortega asks Michael to share a few words. Listen closely – what Michael says is the the stamp of a true presentation genius.  He tells the crew that a successful show is not based upon the dance moves, or the special effects, or even on him.  It’s a presenter’s relationship with the audience that matters most. Success is attained by the way you make people feel while they’re in your presence.  Lesson: don’t get caught up in worrying about yourself or your slides during a presentation. Zero in on your relationship with the audience.  Make their experience the king of the show and you’ll earn positive responses.

2. When you elevate others, everyone wins (including you)

Watch how Michael brings out the best in others. He stays gracious and kindhearted as he coaches the musicians, singers, and dancers during the rehearsals.  He’s 100% clear on what he wants from others, yet he doesn’t come across as all high and mighty or a taskmaster.  As a result, Michael Jackson draws the best possible performance out of everyone around him. Lesson: Stay relaxed, gracious, and humble at your presentations. Don’t let anxiety or pressure get the best of you. The most effective presenters are thoughtful, inspiring  leaders who play well in the sandbox.

3. Who’s the one communicator you should listen to most?

Why there were so many hours of rehearsal footage filmed prior to the concert run? Michael Jackson studied the “dailies.” He knew that he was in the connecting business, so he wanted to see how his “presentations” would come across to audiences from the stage, even before the seats were filled. Chances are you hate to see yourself on tape.  Heck, I avoided watching tapes of myself  during many years in the broadcast TV business.  But, ironically, as an executive coach I finally discovered the true power of videotaped assessments – they allow you to see the real you. As Michael Jackson clearly understood, there’s one communicator that you should listen to as much as possible – and that’s you. Study videotapes to hone your presentation’s content, your true voice, and your executive presence and you’ll earn a positive response from every audience.

Did This CEO Hit the Sweet Spot?

Sunday, January 17th, 2010 by admin

Kraft Chairman and CEO Irene Rosenfeld is scrambling to persuade shareholders that her company’s $17 billion bid to buy British candymaker Cadbury is good for both companies. Her pursuit has drawn poor reactions from both Cadbury’s shareholders and Kraft’s biggest shareholder, Warren Buffett.

I’ll tie this career-defining move to the CEO’s habitual Tilt-A-Whirl head movements (see the photo on the right from a different event) in a moment. First, let’s get your head straight on the essentials.

Rosenfeld is seeking to transform the world’s No. 2 food company into an even bigger global juggernaut – but some feel she hasn’t hit the sweet spot with this takeover attempt.

After Cadbury complained that her price was too low, she told investors that she planned to issue new stock to help pay for the purchase. Buffett, America’s most influential investor, responded with a public smackdown; a press release warning her not to sell stock or increase her price lest it destroy value for Kraft’s shareholders. Don’t spend too much, he urged, as he tried to rein her in.  She has until January 19 to make her final offer. Kraft shareholders will vote February 1 on whether to issue more stock. Cadbury stockholders will vote on February 2.

Now, in an effort to convince shareholders and save the deal, the 56-year old CEO is trying to placate both groups. Kraft has posted a video on its corporate website of Rosenfeld being interviewed by a British woman.

Her message in this video is influential but unfortunately, a distracting body language habit trumps the brilliant woman’s point of view. It’s a case of the eyes trump the ears. People must buy into the messenger before they buy into the message. Rosenfeld comes across as a human Tilt-A-Whirl, constantly tilting her head from side-to-side as she speaks.  Left-right-left-right-left-right.  In addition, in an apparent attempt to appear warm and likable, the CEO plasters on a smile throughout the interview, even when it’s not warranted.

Here are two quick presentation/media coaching tips to help you prevent undermining your executive presence with nervous body signals:

  1. Avoid tilting your head. It looks coy and cute.  It’s not a powerful professional move unless you happen to work on the Las Vegas Strip. If that’s not your line of business, keep your head on straight.
  2. Plastered-on smiles don’t cut it. Yes, you’ve heard many times that you should smile, and in most cases you should. But here’s the real truth about smiling: If your smile doesn’t come across as genuine, it can backfire on you. Make sure your smile is heartfelt.

People monitor you for the signals you send. Project a balance of likability and credibility to hit the sweet spot.  Don’t let nervous energy undermine your credibility.  To learn more about how your energy level is tied to your ability to influence others, read chapter 12 of my book, Talk Less, Say More.

How to Hijack Your Own Influence during Q&A

Wednesday, July 29th, 2009 by admin

You’ve been leading a high priority mission for months.  You’ve pushed. Prodded. You’ve influenced internally because you believe it’s the most vital issue facing your organization. Your team has invested sweat equity and they’re counting on you to make it happen publicly.

At last, it’s time to present your idea to an audience and influence others to take action.  So what happens when you finally stand before your audience and take your swing at bat?

You get hijacked during Q&A.

obama-health-presser-2It happened to the President of the United States on his home turf last week. At the end of his prime time health care news conference, Barack Obama answered a hot button question that was totally off-topic.  Instead of asking about health care, a reporter asked the president what he thought of the confrontation between Harvard scholar Henry Louis Gates and Cambridge police officer James Crowley. The president weighed in with his opinion on race relations, ending with the tantalizing words “acted stupidly.”

Bingo! Home run for the reporter! She’d successfully hijacked a presidential press conference. If this was a game of chess, she’d just pulled a capture: removing the opponent’s piece or pawn from the board by taking it with one’s own. The president’s health care headline was toast. Now, the headlines were commandeered to scream of the 3 P’s: the president, the professor and the police.

This is a living, breathing reminder to all of us to be mindful of Q&A so that our message doesn’t become part of an opportunistic takeover – friendly or hostile.

Here are a few tips to help ensure that you don’t hijack your own influence during Q&A:

  • Don’t answer too quickly. If the question is off-topic and hot button, don’t allow yourself to be hijacked.  Gently but firmly respond that the question is important but it’s off-topic and will be best addressed during a more appropriate occasion. Offer a specific time when you will provide a thoughtful answer.  The key is that you shouldn’t appear to be dodging the question. You’re simply deferring it to a more appropriate time and place.
  • Keep your answer brief. The more you talk, the more likely you are to get caught up in your underwear and say something you’ll regret. Long answers often lead to an unfortunate choice of words (think “acted stupidly”) that can bite you in the backside. Talk less, but say more.
  • Bridge back to your key points.  The purpose of your presentation is to influence your audience and drive them to action.  Never forget that.  Use the audience’s questions to reinforce your key points, not to steer the boat in a completely different direction.
  • Don’t let Q&A be the final word. Always have two closings.  1) The one that ends your prepared remarks before Q&A, and 2) the one that wraps everything up after Q&A.  End with power and a strength of conviction that your message is high priority and actionable.
  • Plan for hot topic tie-ins. You shouldn’t be surprised in today’s “anything goes” society.  Think current events.  What’s on people’s minds? Prepare, prepare, prepare.

As a communication coach, I guide senior executives in their high-profile presentations. As the day of their presentation draws near, I shift our focus from delivery of their key messages to preparation for high stakes Q&A.   I ask every  relevant question that I believe their audience might ask to ensure that the executive is influential in driving the ball forward, not backwards. Then, I slip on my broadcaster’s  cap and link their topic to other hot-button topics. This is an eye-opening exercise for executives who tell me it  has saved them from embarrassment, being at a loss for words, saying something they’d later regret, and a loss of leadership influence. It boosts their confidence to handle anything that comes their way.

My inner Girl Scout constantly whispers the motto “Be prepared” in my ear.  Never has that been more essential than in today’s loosey-goosey world of Q&A.

Credibility Smackdown

Thursday, March 19th, 2009 by admin

jim_cramer_2You’re a smart person.  The axe is falling on leaders everywhere and you want to come across as valuable and indispensable, right? Here’s a quick cautionary tale to bullet-proof your credibility, straight from your TV.

Time for a how-not-to-do-it lesson from Jim Cramer, the host of CNBC’s Mad Money.

Did you see Cramer get smacked down by Jon Stewart on The Daily Show this month? The normally effusive Cramer transformed into a whipping boy, seriously undermining his credibility.  After the smoke cleared, Cramer blamed his wimpy performance on his upbringing, saying he was raised “to take the high road.”

Jim, Jim, Jim. Think again. You allowed yourself to be mugged.

In today’s world, taking “the high road” means protecting your credibility (your brand) as well as that of your organization in a smart, thoughtful manner.  A successful appearance either: A) enhances the brand, or B) protects the brand. If your integrity is being attacked, you must protect yourself or risk being roadkill. Let’s review where Cramer went wrong so you can avoid the same fate, whether you’re meeting the media or taking Q&A at a meeting:

Daily Show Jim Cramer

Cramer agreed to a TV interview clearly billed as a “confrontation.” A duel.  In that context, Stewart’s performance was dead-on.  Cramer’s was dead-on-arrival.

A smackdown scenario could happen to you with an adversary, known or otherwise, in today’s one-up, know-it-all world.  Here are two things you should not do:

  1. Don’t underestimate your opponent. Cramer pegged Jon Stewart as a late night comedian. A panty-weight opponent. Wrong.  Jon Stewart is an ultra-smart, uber-influential man with a forum to express his viewpoints, for which he’s very passionate. Advice: Know thine enemy. Better to overestimate their savvy than underestimate it.
  2. Don’t think you can just “wing it.” For a prognosticator, Cramer was spectacularly short-sighted. Lack of preparation against an opponent is a death wish in today’s connected world.   Cramer didn’t do his homework – he had no key messages. Thus, he had no influence. Stewart was locked and loaded: Cramer was shell-shocked. Advice: Be prepared to defend your point of view – deeply, clearly and influentially.  Don’t allow yourself to be blind-sided and thrown off your game.

Wasn’t it amazing how Cramer groveled and went down in flames? The same thing could happen to you if you’re not prepared. Plenty of leaders are getting skewered – and damaged – by today’s empowered, informed audiences.

Bottom line – when profitability is on the line, you cannot “wing it” anymore. The best-prepared leader wins.

Take this to the bank:  Poor preparation leads to poor outcomes, especially in a tough economic climate. Don’t become a casualty.

As a communication coach for leaders, I should send Jim Cramer a thank you card for painfully demonstrating my point.

Do You Trigger Presentation-Induced Comas?

Friday, November 28th, 2008 by admin

It’s Thanksgiving evening.  You’re stuffed. Bloated. Lethargic. In a turkey coma.

Does this uncomfortable feeling remind you of anything?  How about the last presentation you sat through?  Or worse, the last one you delivered?

bored-seminar-participants1Most presentations are bloated.  They’re stuffed with waaaay too much information which causes attendees to slip into presentation-induced comas. Every fact, figure, and statistic you uncovered made its way into your  over-stuffed, text-laden slides, which left your audience feeling sluggish.

Ready to tackle presentation weight gain? Stop informing and start influencing.

Your job as a presenter is to share insights and analysis to help your audience make a decision and move forward.  Over-informing is a toxic type of miscommunication. Don’t pass on every fact and figure you uncover as you research your topic. Instead, funnel it down into what matters most.

Why is this critical? Because over-stuffing a presentation leaves your audience confused and stuffed.  And confused brains don’t take action. They shut down. Which requires even more meetings and presentations to clear up the mess and finally influence others to move forward.

So fight presentation bloat. Don’t pack on the pounds when you present. Think influence, not information. Your audience will thank you by taking quicker action.

The Plumber Parable: Why Storytelling Matters

Monday, October 27th, 2008 by admin

Joe the Plumber

I can read your mind. Not another story about Joe the Plumber, you’re thinking.  Good news.  This isn’t about Joe, the nation’s newest household name invoked again and again during the final presidential debate. It’s about you and your ability to make a point that people actually remember, repeat and respond to.

Let’s start with this premise: you’re boring people with mind-numbingly dull factoids. Oh, you don’t mean to. But your messages are often mundane, so you’re being tuned out. Ignored. Overlooked.

What’s the antidote? A well-placed story, like the plumber parable. That’s why both candidates latched on to Joe, even though he later sprung a few leaks. Suddenly, complex, hard-to-comprehend issues like tax plans and health care options were vivid. Big, bald Joe had a repeatable narrative – for each party. Here are a few tips to help you tap into your inner storyteller to communicate your business goals and plans:

1.  Make it about them, not you. Help your audience envision themselves in the story. Tell it from the perspective of someone who’s similar to them, like Joe, not from your own viewpoint. That will trigger listeners to do two highly desirable things: to understand and care.

2.  Have a clear purpose that’s simple and spry. What is the specific idea that you’re trying to help people grasp? How will it change their lives? Keep the story’s essence in mind and resist the urge to incorporate too many lessons into one story. The story should be simple and spry to support your point, not become the point.

3.  Trim the fat. Don’t get bogged down in excess details. Your story is a means to the end, not the end itself. Share enough specifics to ignite imaginations, but not so many that your listeners get lost in irrelevant details.

4.  Discover the leaks yourself. Shortly after the candidates made Joe a household name, reporters and bloggers discovered a few problems with his Everyman story. His name wasn’t exactly Joe, he wasn’t a licensed plumber and he was delinquent on his taxes. Oops. Say it ain’t so, Joe! The moral of this story: thoroughly research your story’s star so inquiring minds don’t get distracted by side issues and discount you as a result. Today’s audiences can Google topics as you speak and some of them love to challenge you.

5.  Relive it as you tell it. When delivering your story, use what I call “planned spontaneity.” Make it real and unrehearsed-sounding so the audience can relate. If you’re presenting to a group, step out from behind the podium and speak conversationally.

I hear you talking back to your computer screen. “But Connie, I’m a bad storyteller,” the voice in your head is saying. You’re not. You just need to approach it from a business viewpoint. So go ahead – tell a story. You’ll help people absorb, retain and repeat your words to reach your business goals.

That’s better than being flushed away, isn’t it?

How to Breeze Through Q&A

Wednesday, July 30th, 2008 by admin
Does Q&A unnerve you?

Does Q&A unnerve you?

Whew! Your presentation  is over. After your closing slide, you’re ready to exhale except for one thing . . . you still have to face Q&A.

Most people dread the question and answer period.  It’s anxiety-provoking because you don’t know what to expect.  What if someone asks a question that you can’t answer?  What if someone baits you with an antagonistic comment or shoots you down?

I believe Q&A is an opportunity to reinforce your message and let your credibility shine.  It’s also a time to clear up misunderstandings and gain feedback on how your message was received.  Here are 10 quick tips to use Q&A to your advantage:

1.  Keep your answer brief. The more you talk, the more likely you are to get caught up in your underwear and say something you’ll regret.  Sometimes the questioner is more interested in how you handle yourself than in what you actually say, so keep your answers brief and meaty.

2.  Don’t answer too quickly. Let the questioner state his or her question completely.  Make sure you understand their true concern.  Pause, think, and let it breathe before you respond.

3.  Limit an individual’s follow-up questions to just one or two at a time. Otherwise, you can end up in a dialogue with that one person, ignoring the rest of the group.  If somebody in the group tries to hijack your presentation with excessive questioning, tell them that you will be happy to continue the conversation later, and then move forward to other people’s feedback.

4.  Don’t bluff. Anything other than honesty invites trouble.  If you don’t know the answer, say so and offer to get back to them by a certain date and time.  If the answer is damaging to your case, position it as a small issue or re-frame the question so you can answer it in a more positive way.  But don’t lie.

5.  Not all negative comments or questions are antagonistic. People may voice concerns because they sincerely want you to be aware of another point of view.  Questions, comments, and objections are often a sign of interest in your message.

6.  Pre-empt hot button criticism. Frontload with a specific example of how your viewpoint trumps the criticism.  You’ll take the wind out of the sails of anyone who might want to be the featured fault-finder.

7.  Defuse anger or hostility with a light touch. Resist the temptation to answer with sarcasm because that approach can alienate people.

8.  After answering all questions, make a closing statement. Don’t simply peter out after the last question with, “Well, if there’s nothing else, thanks for coming.” Summarize and conclude with a call to action.

9.  Bridge back to your key points. It’s an old media interview trick – the best and brightest don’t simply answer questions.  They use questions as a jumping off point to reinforce their most important talking points. Grab the opportunity to reinforce what you want them to remember most.

10.  Use Q&A as instant feedback. Questions provides a chance to clear up confusion, while also showing your depth of knowledge.  Audience questions are clues to help tweak your presentation and make it even better the next time.

Rethinking Your Presentation Skills

Sunday, May 4th, 2008 by admin
Are people tuning you out?

Are People Tuning You Out?

Ever been 10 minutes into a presentation when a sinking feeling washes over you that at no one is listening?  You scan the room and confirm your worst fears. Some appear to have slipped into a presentation-induced coma.  Others are thumbing their Blackberries under the table or fidgeting with cell phones. Heads are bobbing all over the room.

What went wrong?

You faced a common presentation failure:  tune-out.  Here are some presentation delivery tips to help you engage any audience:

1. You’re Diana Ross, the slides are the Supremes.  In other words, you’re the star and your visuals are the back-up singers.  Don’t let the slides eclipse your talent. Nothing infuriates audiences more than a presenter who merely reads them the slides.

2. Deliver as peer-to-peer, not teacher-to-student. Here’s another thing that irks audiences: the feeling that they’re being lectured to.  Treat your audience as equals and they’ll reward you by paying attention.

3.  Think John Madden. Deliver your material as a colorful analyst, not the play-by-play guy.  Share insights instead of mere factoids.  They want to know what you make of things. After all, if you’re presenting, you’re some kind of subject matter expert, aren’t you?

4. Get your audience actively and meaningfully involved. Involvement leads to engagement, which leads to action.  Don’t just talk at people.  That’s a monologue, which is booooring.  You might has well just stand there and repeat blah, blah, blah.  Instead, create a dialogue, a two-way talk, to engage people.

5. Add warmth. Likability is key.  Relax your muscles.  Don’t let tenseness trump hours of preparation.  Smile naturally.  Quiet your lower body so you don’t distract people with unintentional mannerisms.  Deliver your message with purpose and passion and you’ll keep people tuned in. Even in a short attention span world.